FAQ

 

We are always happy to hearing from our customers .You can contact us via e-mail or phone.

 

 

E-mail contact:

                          ivenno@ivenno.com 

 

Phone contact:+86-579-85666878

Below, you can find the frequently asked questions.

 

 How can i order from Ivenno?

 

You can leave message via our website, though email, Phone or fax, We will  return you as soon as possible.

 

 How about the shipping?

 

Our company has formed a continuous service chain by integrating the commodity's production/purchasing, vessel/airspace booking, storage, haulage, customs declaration, documents, air transportation, bulk cargo, we can do all service to  customers.

 

I never import from foreign country, how can i do?

 

We have do export for many years, Experienced for deal with different terms.

 

I have a complaint, how?

 

If you have a complaint, please  click on feedback, hen, leave your complaint. We will send you an answer as soon as possible.
We will try resolve the complaint to your satisfaction within 24hrs. Please see our General Conditions.

 

I have a question about my order.

 

You can reach us every workday through e-mail or phone us, Our customer service department will try to answer your question within 24hrs.

 

I would like to know more about the product.

 

Our customer service department has years of experience selling our products and is also often

 involved in the development of new products. They can provide you with advice or tips on how you can get the most out of your purchase.

 

I would like to order something special.

 

OEM and ODM is welcome.